Question 1

What kinds of watches do you repair?

Accepted Answer

We service mechanical, automatic and quartz watches of all kinds — from everyday timepieces to luxury and vintage brands. If you're unsure, bring it in or call us and we'll let you know honestly whether we can help.

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Question 2

Do you replace watch batteries while customers wait?

Accepted Answer

Yes — most quartz battery replacements are done on the spot, usually in 10 to 15 minutes. We use premium Swiss and Japanese cells and inspect the gaskets at the same time.

Question 3

Do you repair luxury watches?

Accepted Answer

Yes. Our watchmakers are trained on luxury Swiss movements and we regularly service high-end brands. For complex services we provide a detailed written estimate before any work is done.

Question 4

Do you resize rings?

Accepted Answer

Absolutely — in gold, silver, platinum and palladium, in half or full sizes, up or down. Most resizes are completed within a week, with seamless finishing and engraving preservation.

Question 5

Do you offer custom jewellery design?

Accepted Answer

Yes. We design and craft bespoke pieces — engagement rings, anniversary jewellery and remodelled heirlooms. The process starts with a consultation in our atelier.

Question 6

How long do repairs usually take?

Accepted Answer

Battery changes are while-you-wait. Jewellery repairs typically take 3–10 days. Watch services range from one to four weeks; clock and custom work can take longer. We always confirm a timeline upfront.

Question 7

Do I need an appointment?

Accepted Answer

Walk-ins are welcome for batteries and quotes. For repair drop-offs and design consultations, an appointment is recommended so we can give you our undivided attention.

Question 8

Where are you located in Montreal?

Accepted Answer

We're at 1455 Rue Sainte-Catherine O., Montréal, in the heart of downtown — easily reachable by metro, bus and car.

Questions, answered.